Terms & Conditions

1. About These Terms

These Terms and Conditions govern the relationship between akalworka ("we", "us", "our") and any person or business ("you", "the client") who engages our services or uses our website. By proceeding with an enquiry, signing a project agreement, or making payment, you confirm that you have read and understood these terms.

akalworka is based at Jalan Kelawei 33, 10250 George Town, Penang, Malaysia. For questions about these terms, please contact us at [email protected].

2. Our Services

We offer AI integration support for small businesses, currently through three service packages:

• Question Helper Setup — a customer-facing AI helper configured to respond to familiar enquiries on your website or chat channel.
• Routine Ease Support — a review of recurring tasks in your operations, followed by the careful introduction of appropriate AI tools to lighten the load.
• Simple Dashboard Setup — a clear visual summary of your business data, arranged so that patterns and figures are easy to scan.

The scope of each engagement is agreed in writing before work begins. Any additions or changes to the agreed scope will be discussed openly and, where relevant, reflected in a revised fee.

3. Enquiries and Project Agreements

Submitting a contact form or sending an email is an expression of interest, not a binding contract. A project engagement begins only when both parties have agreed on the scope, timeline, and fee in writing (typically by email or a signed project brief).

We will do our best to respond to all enquiries within two working days.

4. Fees and Payment

Fees are agreed before work begins and are stated in Malaysian Ringgit (RM). Our current published fees are:

• Question Helper Setup — RM 600
• Routine Ease Support — RM 1,010
• Simple Dashboard Setup — RM 1,380

We typically request a 50% deposit before work begins, with the remaining balance due upon project completion and before final handover materials are delivered. Specific payment terms will be noted in the project agreement.

We accept bank transfer to Malaysian accounts. Payment details are provided with the project agreement.

5. Timelines

Expected timelines are shared for each service. These are good-faith estimates based on typical project conditions and your active participation:

• Question Helper Setup — one to two weeks
• Routine Ease Support — three to four weeks
• Simple Dashboard Setup — four to six weeks

Timelines may be affected by delays in receiving materials, feedback, or decisions from the client. We will communicate openly if a timeline is at risk and will work with you to find a reasonable path forward.

6. Client Responsibilities

For work to proceed smoothly, we ask that you:

• Provide accurate and complete information relevant to the project
• Respond to questions and review requests in a timely way
• Hold the authority to share any business data or content involved in the project
• Raise any concerns with us promptly rather than waiting until the end

We are glad to work around reasonable constraints — please let us know early if anything may affect the project.

7. Use of AI Tools

Our work involves the use of third-party AI tools and platforms. Before introducing any specific tool into your project, we will let you know which tool is involved and why we consider it a suitable choice. You are free to ask questions or discuss alternatives.

Third-party AI tools are governed by their own terms of service and privacy policies. We take care to select tools that treat data responsibly, but we cannot accept liability for the behaviour of those platforms beyond our own use of them.

8. Intellectual Property

Materials and data you provide to us remain your property at all times. Upon full payment, the outputs we produce for you (configured helpers, dashboards, documentation) transfer to you as the client.

We may retain anonymised learnings or workflow notes from a project to improve our own practice. We will not share client-specific work or data with third parties without your consent.

9. Confidentiality

Any business information you share with us during an engagement will be treated as confidential. We will not disclose it to outside parties, except where required by law or as necessary to deliver the agreed service (e.g. sharing a relevant file with a tool provider, with your knowledge).

10. Cancellations and Refunds

If you wish to cancel a project after work has begun, please let us know in writing. A fair portion of the deposit may be retained to cover work completed to that point. We will discuss this with you openly and aim for a reasonable outcome.

If we are unable to deliver the agreed scope for reasons within our control, we will work with you to resolve the situation — including, where appropriate, a partial or full refund.

11. Limitation of Liability

We take our work seriously and aim to deliver outputs that are accurate and well-suited to your needs. However, the decisions you make based on our outputs remain yours. akalworka shall not be held liable for business losses, decisions made from AI-generated content, or technical issues arising from the use of third-party platforms.

Our total liability in connection with any project shall not exceed the total fee paid for that engagement.

12. Governing Law

These terms are governed by the laws of Malaysia. Any disputes that cannot be resolved amicably between us shall be subject to the jurisdiction of the courts of Penang, Malaysia.

13. Changes to These Terms

We may update these Terms from time to time. Changes will be posted on this page with a revised date. Terms agreed in a project contract remain in effect for the duration of that project, regardless of subsequent updates to this page.

14. Contact

If you have any questions about these Terms and Conditions, you are welcome to reach us at:

• Email: [email protected]
• Phone: +60 4-2294 6718
• Address: Jalan Kelawei 33, 10250 George Town, Penang, Malaysia